Terms & Conditions
PEP & CO. is pleased to set out our terms and conditions which will apply to the work we do for you. These Terms and Conditions and the quotation/production estimate supplied to you form the contract between us for the provisions of PEP & CO.’s services subject to and to the extent not inconsistent with any written agreement executed by us, separately the latter of which shall prevail in the event of any inconsistency.
1. PEP and Co’s Role:
1.1. The Services:
PEP & CO. will provide the services described in the quotation/production estimate as presented, as an assignment develops, it may be that the scope of the required work changes, where this is the case, PEP & CO. will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the services and the quotation/production estimate, which may be necessary.
Unless specified in the quotation/proposal, we include 2 rounds of changes on all items following the presentation of an initial concept, revisions briefed thereafter will be charged according to PEP & CO.’s standard hourly rate card.
To maximise PEP & CO.’s effectiveness we must work with you as a team. Often PEP & CO.’s work will be dependent on you (or other advisers) providing information promptly. To avoid unnecessary verification, PEP & CO. will assume all information you provide is complete and accurate unless you tell us otherwise.
Couriers or printed proofs from external printers if required, to be charged to the client.
Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.
1.5. Force Majeure:
PEP & CO. shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside PEP & CO.’s reasonable control.
2. Payment Terms:
2.1. Payment Terms:
Invoices shall be settled by bank transfer into PEP & CO. 's nominated bank account within 14 days of the date on the invoice unless agreed otherwise. PEP & CO. retains ownership 0of all work until full payment has been made.
2.2. Other Services:
PEP & CO.’s estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording, etc. unless otherwise included in the estimate. PEP & CO. may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to you and will be quoted accordingly.
In most cases, PEP & CO. will provide a scoping document which details the functionality in the work we do for our clients. This includes, but is not limited to, a website, application, or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
4.1. Content and Images:
It is your responsibility to provide us with the required information about your business and marketing objectives. PEP & CO. takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as JPEG, GIF, TIF, PNG OR PSD, AI format. Text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional cost being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copy-writing is required, a further charge may be made.
Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
Client supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. PEP & CO. will assume that all images supplied to us are owned by the client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google or any other resource sites.
If you are using images of children or any individual that you have taken, then we will assume that you have been given permission to use these images under the Personal Data Protection Act 2012.
You grant PEP & CO. permission to utilise logos and any other company identity or brand owned or duly licensed to you for the purpose of creating the project. You agree to indemnify PEP & CO. from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.
Save as required by law, PEP & CO. will keep your documents and affairs confidential at all times, unless you permit disclosure or the relevant information is already in the public domain. PEP & CO. may, however, disclose your documents and affairs to:
(i) Such of your other service providers as you inform PEP & CO. are involved in any assignment on which PEP & CO. is instructed;
(ii) PEP & CO.’s affiliates or related parties; and
(iii) Any other service provider to whom PEP & CO. may properly delegate aspects of any assignment in order to provide a full range of services to you.
6. Intellectual Property:
6.1. Freedom to use ideas and IP:
PEP & CO. may develop or use for other clients any ideas, concepts, source code, information, or know how reflected in any of the materials provided to you (in whatever form) or otherwise developed during the course of providing services to you.
6.2. Ownership of Materials and Intellectual Property:
All products, creative works, plans for designs, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copy, artwork, production services, public and other marketing material (whether on paper, computer disk, by email, or in some other digital format) accepted by PEP & CO. and developed for you shall, upon you paying PEP & CO. in full for the relevant materials, be your property, except to the extent that any intellectual property rights therein have been reserved by PEP & CO. or third parties engaged or employed by PEP & CO.
6.3. Portfolio Rights.
PEP & CO. retains the right to showcase your projects on our website and design portfolio for the sole purpose of promoting our work and you consent to us doing so unless you otherwise inform us.
6.4. Working Files and Copyright.
PEP & CO. owns the legal copyright of our working files. Working files are our intellectual property and this can be and not limited to design concepts, design elements, infographics, fonts and imagery. Working files are not released as part of our projects. If you wish to be supplied working files, then this needs to be requested and we will supply a quote for this release.
All services may be used for lawful purposes only. You agree to indemnify and hold PEP & CO. harmless from any claims resulting from your use of our service that damages you or any other party.
Our total liability to you in contract or in tort arising in connection with this contract shall not exceed the total price paid by you. We shall have no liability for loss of profits, business, revenue, goodwill, or anticipated savings or for any other indirect or consequential loss.
These terms and conditions (and/or the contents of any agreement to which they relate) may be varied or superseded at any time by agreement in writing between us, any such variation shall not affect any rights or obligations of either of us that may already have accrued, unless otherwise specifically agreed.
10. Governing Law
These terms and conditions shall be governed by Singapore law.
By engaging us, you agree to submit to the non-exclusive jurisdiction of the courts of Singapore.